Meet the Team

Phil launched the Intelling business in 2012 with more than two decades of experience in the Customer Management Industry, specialising in outbound/inbound marketing.

Formerly a member of LBM’s Executive Management Team, Phil was actively involved in developing their business strategy to integrate Data, Analytics and Contact solutions to improve ROI for major UK blue chip companies.

Prior to this, Phil was a key member of the business start-up Bet Direct (Littlewoods Pools) which generated £150m turnover in four years and successfully migrated from a fully outsourced business to an in-house model.

In 2017 Phil led the Intelling business through a £3m Private Equity investment and has since successfully grown the Group to a total annual revenue of £21.75m.

He is committed to providing personal development and career opportunities for people across the Group. Phil firmly believes that helping individuals to reach their full potential is the best route to delivering growth across the Group and creating value for shareholders.

Having been an ACA at Arthur Anderson, a Management Consultant at BDO Consulting and a founder of high street retail chain, Taylormade Betting, Steve brings invaluable experience and expertise to the Intelling team.

Steve was also a Director of Littlewoods Leisure, launching and developing the Bet Direct Online and Telephone SportsBook brand. Alongside Phil Morgan, he grew this to £150m turnover in 4 years, migrating the business from fully outsourced to in-house. Steve also held positions on the Littlewoods Leisure Plc and Sportech Plc Boards.

In 2012 Steve helped set up the Intelling business and joined the board as Chairman. He was appointed CFO in 2013 and has been integral to its significant growth ever since.

Steve directs ​the Group financial operations. He controls business working capital to ensure that the Group is resourced to deliver its corporate strategy and maintain essential business partnerships.

Ron was an Executive Director of A4e from December 2013 to September 2015. Accountable for the Training, Education and Advice (TEA) Division, with a turnover of £94m and an EBITDA of £8.2m.

Prior to joining A4e his career was in Logistics and Customer service. Ron held Director roles in British Gas, United Utilities and senior positions in National Freight Corporation. He also established his own consultancy, specialising in enhancing customer experience and reducing the cost to serve.

Ron’s business life has focussed on nurturing talent, improving market share and operationally turning businesses around. In 2016 he joined Intelling Group as Chairman, using his significant expertise to lead the Board and help steer the long-term performance of the business.

Craig’s career started out at GlaxoSmithKline on the Graduate Management Programme exposing him to a wide range of commercial roles, before settling in Sales and Marketing. Since then, Craig has held increasingly senior positions with major corporate organisations including Johnson & Johnson, Depuy, and Corin Group.

In 2012 Craig moved into the Outsourcing sector. He led Convergys BPO’s partnership for O2 Telefonica, growing the account turnover to over £20m, through 500 frontline agents across three sites. In 2013, he became Business Development Director, assuming responsibility for all existing Convergys clients.

Craig joined Intelling Ltd in 2015 to support business growth in advance of the 2017 investment round. He then spent two years building the Data Business Unit and shaping its strategy to support the wider Group.

Relentless in the pursuit of genuinely strategic client partnerships and improved solutions to meet their challenges, Craig was appointed Commercial Director in 2019. He is responsible for business growth across our new and existing clients, ensuring our partnerships run smoothly.

Kerry joined Intelling Group in January 2019 to lead the digital transformation of the business.

He is MBA qualified and brings a wealth of experience to delivering IT applications and infrastructure projects. As a business owner, Kerry worked for public and private sector clients as a service based solutions integrator. Through his own consultancy he provided IT leadership, business change and delivery for clients in the UK and USA. In roles at Reebok, Whitecroft PLC and Stora Timber Group he delivered a number of high-profile strategic IT initiatives and change projects, including European wide SAP solutions and ERP business re-engineering projects.

Kerry’s focus is to provide Intelling with a secure, resilient and scalable technology environment from which to drive growth, efficiency and value across the Group.

Catie’s expertise is built on a career spanning more than 20 years in the Contact Centre Industry.

At LBM she was the Senior HR Business Partner for the UK and led multiple sites across the country. She later headed up the EMEA HR team for Stream / Convergys, ensuring adherence to Legislation, Culture, Diversity, Employee Engagement and Performance Management. During this time Catie was also integral to the transformation teams following two successful acquisitions.

A commercially astute HR Director, Catie’s expertise is in devising aligned People Strategies, leading large-scale workforce transitions, rapid recruitment, maintaining retention and engagement through change management, and coaching leaders to achieve objectives and improve performance.

Catie joined Intelling Group in 2015 and since then has transformed the HR function and culture. Her focus is on ensuring Intelling achieves the highest standards in recruitment, governance, HR process.

Glenn’s experience includes senior positions at blue chip companies such as Virgin Media, and TalkTalk. More recently Glenn was Managing Director of Tenant Shop and Chief Strategy Officer for Inchora Group.

As​ MD of Tenant Shop, Glenn used his Telecomms and IT sales background to drive a ten-fold increase in revenue over an 18 month period. As CSO for Inchora Group, he ​had strategic responsibility across all respective sales verticals. He worked closely with the Board to create SAAS sales strategies that supported broader company objectives, drove key initiatives, secured ‘big-deal’ wins and ensured behaviours and outcomes were aligned.

Newly appointed by Intelling Group in June 2020, Glenn’s experience and knowledge will be put to use building the Switch Experts and Neatley brands. His focus is on cultivating new routes to market, new direct supplier relationships, new products and re-developing internal marketing strategies, all aimed at accelerating the growth of these businesses.